top of page

Privacy Policy​​

​

Effective Date: 01/11/2024

 

Pinnock Property Management ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services, visit our website, or otherwise interact with us.

​

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please refrain from using our services.

 

1. Information We Collect

 

We collect personal information to provide and improve our property management services. The types of information we may collect include:

​

a. Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Payment details

  • Identification documents (e.g., driver's license, passport)

  • Any other personal details you share with us (e.g., during tenancy applications).

​

b. Information We Collect Automatically

  • IP address

  • Browser type and version

  • Device type

  • Browsing behaviour on our website (via cookies and analytics tools)

​

c. Information from Third Parties

We may collect information from third-party sources, such as:

  • Credit reference agencies

  • Background check services

  • Public databases

 

2. How We Use Your Information

​

We use your information for the following purposes:

  1. Service Provision: To manage properties, process tenancy applications, and handle maintenance requests.

  2. Communication: To contact you regarding your inquiries, applications, or services.

  3. Legal Compliance: To comply with legal and regulatory requirements.

  4. Payment Processing: To collect and process payments securely.

  5. Marketing: To send updates about our services or promotions (with your consent).

 

3. How We Share Your Information

​

We may share your information with third parties under the following circumstances:

  1. Service Providers: With vendors or contractors who assist us with payment processing, IT support, or maintenance services.

  2. Legal Obligations: When required to comply with legal obligations, court orders, or government requests.

  3. Business Transfers: In the event of a merger, sale, or acquisition of our business, your information may be transferred.

  4. Consent: If you explicitly agree to sharing your information with other parties.

 

4. Data Retention

​

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we will securely delete or anonymize your data.

 

5. Your Rights

​

Depending on your jurisdiction, you may have the following rights concerning your personal data:

  • Access: Request access to the personal data we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Deletion: Request the deletion of your personal data.

  • Objection: Object to the processing of your data for specific purposes.

  • Data Portability: Request a copy of your data in a structured, machine-readable format.

  • Withdraw Consent: Revoke your consent for marketing or other activities.

 

To exercise any of these rights, please contact us at info@pinnock-property.co.uk

 

6. Security Measures

​

We implement technical and organizational measures to safeguard your information from unauthorized access, loss, or misuse. These include encrypted communications, secure servers, and regular security audits.

 

7. Cookies and Tracking Technologies

​

We use cookies and similar technologies to enhance your experience on our website. Cookies allow us to remember your preferences and analyse website usage. You can manage cookie preferences through your browser settings.

 

8. Third-Party Links

​

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies for more information.

 

9. Updates to This Privacy Policy

​

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date. We encourage you to review this page regularly.
 

10. Contact Us
 

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

 

Pinnock Property Management
Email: info@pinnock-property.co.uk
Phone: +44 75385 52898
Address: The Bristol Office, 2nd Floor, 5 High Street, Westbury-on-Trym, Bristol BS9 3BY

​

​

bottom of page